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Our terms set out how your account, transactions and game access are governed on this platform. Access to sms808 depends on local law and is available only where permitted in your region.
These terms govern everything that happens between you and sms808 — from the moment you open an account through every transaction you make and every session you start. We set them out plainly so you know where you stand before you use any part of the platform. Your account on sms808 is personal to you. You are responsible for keeping your login details secure and for all activity that takes place under your account. If you notice anything that looks wrong in your account activity, raise it with our support team promptly — the contact paths are listed in the support section below. When it comes to payments, the local rails we support — DuitNow, FPX and GrabPay — each operate under their own provider terms in addition to ours. We record each transaction on our side; your payment provider records it on theirs. If a discrepancy appears, the record in your account wallet is what we will work from when we review your case. Access to our platform and the game content within it depends on local law and is available only in eligible regions. We do not make eligibility decisions on your behalf — it is your responsibility to confirm that access is permitted under the rules that apply where you are.
Understanding the exact reach of our policy helps you know who to contact and what to expect when something needs resolving. These four areas define the boundary clearly.
Our terms apply fully to your sms808 account — registration, login, session activity and account closure. Any action taken through your account credentials is governed by this policy, whether you initiate it or someone else does with your details.
Deposits and withdrawals processed through DuitNow, FPX and GrabPay fall under our terms for the portion we handle. Your payment provider's own terms govern their side of the transfer. Transaction records in your account wallet are the reference point for any dispute you raise with us.
Game content supplied by studios in our catalogue — PG Soft, Microgaming, JDB, CQ9 and Joker — is governed by our platform terms for access and display. Each studio retains rights over its own titles. We licence the content for play; we do not own the underlying intellectual property.
Links or integrations that take you outside sms808 — including your bank's FPX portal or your GrabPay app — fall under those third parties' own terms once you leave our platform. We are not responsible for how third-party services handle your data or transactions on their side.
You have real, actionable rights when it comes to your account data and transaction history on sms808. Knowing how to use them means you are never left guessing when something needs checking or correcting. Your account dashboard shows the current state of your wallet balance, transaction history and active session records after login. That is always your first stop. If what you see there does not match what you expected, do not wait — raise it with support directly so we can pull the relevant records and review. For changes to your registered details, the account settings page shows the fields you can edit yourself and the ones that require identity verification before we update them. We do not change account-holder details without going through that verification step, and neither should you expect us to bypass it.
Your full transaction history is available in your account dashboard after login. Check it after each session — it shows deposit amounts, withdrawal requests and the payment rail used for each entry.
Account settings lets you update most contact and preference fields directly. Changes to your registered name or identity documents require verification steps shown on that same page — follow the instructions there.
If a transaction record looks wrong or a policy term is unclear, contact our support team with your account ID and the date of the transaction in question. We work from the records on our side to review each case.
For anything beyond what account settings can resolve — a disputed transaction, an access issue or a policy clarification — our support channels are the right path. Response handling is described in the support section below.
For any legal or policy question, the paths below connect you to the right part of our support team. Have your account ID ready when you reach out — it speeds up the review on our end.
Start a live chat session from inside your logged-in account for policy questions, transaction disputes or account-access issues. The chat is the fastest way to get a case number logged on our side.
Send your policy or legal query to our support email address listed on the contact page. Include your account ID and the specific policy section you are asking about so we can route it to the right team.
The current state of your account — wallet balance, transaction log, active terms version — is always shown in your dashboard after login. Check there first before raising a case; it often answers the question directly.
We apply account security and data handling practices that reflect what a Malaysia player can reasonably expect from a platform handling real-money transactions through DuitNow, FPX and GrabPay.
We use cookies to maintain your logged-in session, remember your account preferences and measure how pages on the site are used. You can review and adjust cookie settings through your browser. Continuing to use the site after seeing the cookie notice is taken as acceptance of essential cookies.
Your account is protected by password authentication, and we apply session controls that log you out after a period of inactivity. We do not store your payment credentials — DuitNow, FPX and GrabPay each handle their own authentication on their side of the transaction.
We keep account records — registration details, transaction logs and support correspondence — for the period required to handle disputes and meet applicable record-keeping obligations. When you close your account, we retain only what we are obliged to keep and remove the rest in line with our data handling schedule.
To request a correction to your account data or ask about what we hold on you, contact support with your account ID and a description of what you need. We will respond with the relevant records or confirm the change once identity verification is complete.
These are the questions we see most often about our terms, your rights and how we handle account and transaction matters.
These terms apply to anyone who opens or uses an sms808 account, regardless of which device or payment method they use. Access depends on local law and is available only where permitted in your region. By using the platform, you confirm that access is allowed under the rules where you are.
Your full transaction history is in your account dashboard after login. It shows each deposit and withdrawal, the amount, the payment rail used — DuitNow, FPX or GrabPay — and the date. If a record looks wrong, note the date and amount and raise it with support promptly.
Contact our support team with your account ID and the specific transaction details in question. We review the records on our side and, where needed, cross-reference with the payment provider's records. We work from the account wallet record as our primary reference point.
Most preference and contact fields can be changed directly in account settings. Changes to identity-linked details — such as your registered name — require the verification steps shown on the settings page. Follow those instructions exactly; we do not bypass the verification process for any account holder.
Send a data request to our support email with your account ID and a description of what you need. We will identify the relevant records and respond with what we hold or confirm what has been removed. The process and timeline are shown on the contact page.
Contact live chat immediately from any device — you do not need to be logged in to reach support. Have your registered email address ready. We will flag the account for review and walk you through the steps shown in our account security process to secure it.