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Your account details, payment records and session activity are handled under this privacy policy — a document we maintain specifically for how sms808 collects, stores and protects the information you share with us. Access to our services depends on local law and is available where local law permits.
When you open an account with sms808, we collect the details you submit through the registration form — name, contact information, and the payment method you choose to link, whether that is DuitNow, FPX, or GrabPay. We also record transactional data each time a deposit or withdrawal is processed through your wallet, so your account history stays accurate and accessible to you after login. Beyond account setup, we collect activity data generated during your sessions — which game categories you browse, how long a session runs, and the device type used to access the lobby. This information helps us keep the platform functioning correctly across mobile and desktop environments and allows us to respond accurately when you contact support. We do not sell your personal data to third parties. Information shared with payment processors is limited strictly to what those processors require to complete the transaction you authorised. Our data handling practices apply to all regions where our service is available, subject to applicable local law. Any material changes to this policy will be communicated through your account dashboard, not only through this page. For the full scope of what this policy covers and what falls outside it, see the section below.
Transaction data passed to DuitNow is limited to the amount and account reference required to process your authorised transfer. We do not store your full bank credentials.
FPX payment sessions are initiated from your account wallet page. The session reference is logged in your account history so you can verify each transaction against your bank record.
GrabPay top-up records appear in your sms808 wallet transaction log. Reconciliation queries can be raised through our support channel with the transaction reference shown in your account.
This policy covers the data sms808 processes directly — from the moment you register an account through every session and transaction after that. Understanding its boundaries helps you know where to direct different questions about your data.
Registration details, login activity and session records fall fully within this policy. We hold these for as long as your account remains active and for a retention period required by applicable regulations after closure.
Records of deposits and withdrawals processed through DuitNow, FPX and GrabPay are logged in your account wallet. The payment processor's own privacy terms apply to data held on their side of the transaction.
Pages you visit within sms808, cookie preferences you set, and game lobby activity are covered here. You can review cookie settings through your browser; removing session cookies will log you out.
Links or embedded content from studios like PG Soft, Microgaming or CQ9 that redirect you outside the sms808 domain are governed by those parties' own policies. We cannot speak to data they collect independently.
Your account gives you direct access to most of the personal data we hold about you. After logging in, the account dashboard shows your registration details, wallet transaction history, and the payment methods currently linked to your profile. You can update your contact information and linked details from that same screen without contacting support. If you believe a record in your account history is incorrect — a transaction amount, a linked payment reference, or a contact detail — you can flag it through the support chat. Our team will review the record against the transaction log and respond with a correction or an explanation of what the record reflects. For questions that go beyond what the dashboard shows — requests to understand what data we hold, reasons for a specific data-handling decision, or a request to close your account and have records handled according to applicable law — contact us using the details in the support section below. Availability of specific data rights depends on your jurisdiction and the applicable local law.
Log in and open the account dashboard. Transaction history, linked payment methods and registration details are all visible there without needing to contact us.
Profile fields like contact number and email can be edited directly in account settings. Payment method changes follow the verification steps shown on the wallet page.
Use the support chat or email channel to ask about specific records we hold. Include your account reference and the transaction or data point you are asking about so we can locate it quickly.
Account closure requests are handled through support. We will confirm what happens to your data on closure and the retention period that applies under the regulations relevant to your region.
If your question is about data we hold, a transaction record, or how to exercise your rights under this policy, use one of the channels below. For account wallet questions tied to DuitNow, FPX or GrabPay transactions, have your account reference and transaction ID ready — it shortens the response time noticeably.
Available from the sms808 site. Open the chat widget from any page and select 'Account & Privacy' from the topic menu to route your question correctly.
Send your query to our support address listed on the Contact page. Include your registered account email and the specific data or transaction reference you are asking about.
Many data questions can be resolved without contacting us. Log in, go to Account Settings, and check the transaction log or profile fields first — the answer may already be there.
Account security and data retention are not separate from the privacy policy — they are part of how we put it into practice day to day. Here is how we approach each area.
Account data is stored on secured infrastructure. Access to your records is restricted to authenticated sessions — your login credentials and any verification step shown in your account settings control who can view or change your profile.
We use session cookies to keep you logged in and functional cookies to remember preferences like language or region. You can manage cookie permissions through your browser settings; the current state of your preferences is reflected in your next session.
We keep your account data for as long as your account is open and for the period required by applicable regulations after closure. When the retention period ends, records are handled according to our data disposal process, details of which are available on request through support.
When this policy changes materially, the updated version is published here and a notice appears in your account dashboard after login. To ask about a specific change or request a summary of what was updated, contact us through the support chat or email channel.
These questions reflect what account holders in Malaysia typically ask about how their data is handled. If your question is not here, support is the next step.
We collect the registration details you submit — name, contact information, and the payment method you choose to link. Once your account is active, we also log transaction records and session activity to keep your wallet history accurate and your account functioning correctly.
Payment data passed to DuitNow or FPX is limited to what those processors need to complete your authorised transaction. We log the transaction reference and amount on your account so you can verify it, but we do not store your full banking credentials on our side.
Most of it is visible in your account dashboard after login — transaction history, linked payment methods, and your profile details are all there. For anything not shown in the dashboard, contact support with your account reference and we will look into what we hold.
Profile fields can be updated directly in account settings. If a transaction record looks wrong, raise it through support chat with the transaction reference and date. We will check it against the payment log and respond with a correction or a clear explanation of what the record reflects.
No. Studios such as PG Soft, Microgaming, JDB, CQ9 and Joker supply game content to the lobby. We do not share your personal account data with them. If you navigate outside the sms808 domain through a studio link, that party's own privacy terms apply.
We retain account data for the period required by applicable regulations after closure. The specific duration depends on your jurisdiction and the relevant local law. You can ask support for details that apply to your account at the time of closure.