When you open an account with sms808 and access the lobby — whether on slots, live tables, or sports markets — these terms set out the rules that govern that relationship. We've written them to be clear about what we offer, what you can do, and what happens when something needs to be resolved. Your access to sms808 is subject to local law and available only in eligible regions.
Account-based access
DuitNow · FPX · GrabPay
Malaysia-region eligibility
Live casino and slots
POLICY POSTURE
How These Terms Apply to Your Account
These terms form the agreement between you and sms808 each time you log in and interact with the platform. They cover how your account is created and maintained, how transactions are processed through payment channels such as DuitNow, FPX, and GrabPay, and what obligations you accept when placing activity on the platform. We update these terms when our services change. When that happens, the revised version is published at this page address and takes effect for your account from the date shown at the top of the document. Continuing to use the platform after that date means you accept the changes. If you do not accept the updated terms, the right course is to stop using the account and contact our support team to close it properly. Access to sms808 and the availability of specific features, including which payment rails are active, depends on applicable local law and the region from which you are accessing the platform. We do not represent that all features described here are available everywhere — check your account dashboard after login to see the current options shown for your region.
DuitNow
DuitNow transfers are processed through the payment channel visible in your account wallet section.
FPX
FPX online banking is listed as a deposit route where it is active for your account region.
GrabPay
GrabPay e-wallet availability is shown at checkout; eligibility depends on your registered account details.
WHAT THIS COVERS
Scope of These Terms: Inside and Outside
These terms apply to your account and activity on sms808 directly. Some parts of your experience — such as third-party payment processors or external links — are governed by those providers' own policies, not ours. Understanding the boundary helps you know where to raise a concern.
Account access
Your login credentials, account registration, and the actions you take inside the platform are fully within the scope of these terms.
Transactions
Deposits and withdrawals made through DuitNow, FPX, or GrabPay are subject to these terms at the sms808 end; the payment provider's own terms also apply on their side.
Site content
Game content supplied by studios such as PG Soft, Microgaming, and JDB is delivered through our lobby; our terms cover your access to it, not the studios' internal policies.
Third-party services
External links, partner redirects, and services outside the sms808 domain are outside the scope of these terms; we are not responsible for those providers' practices.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not only a list of restrictions — they also set out what you can do as an account holder. You have the right to review your transaction history, correct personal details that are out of date, raise a query about any charge or account action, and request that our support team look into a specific issue. Each of these actions has a clear path inside your account. Transaction records are accessible from the history tab in your account dashboard after login. If you need to update details such as your registered phone number or e-wallet reference, the account settings section is where those fields sit. For anything that requires direct handling, our support team is reachable through the channels listed on this page.
Review your records
Transaction history, bet records, and wallet movements are shown in your account dashboard — log in and open the history tab to see the current state.
Correct account details
Personal information such as your registered contact number or linked e-wallet can be updated from account settings; some changes may require identity verification as shown in the form.
Raise a question
If a transaction or account action does not match what you expected, contact support with your account ID and the relevant date so we can check the record on our end.
Request a review
Formal disputes or requests for account review are handled by our support team; submit the request in writing through live chat or email so there is a record of the communication.
REACH OUR TEAM
Contact Paths for Terms Questions
If any part of these terms raises a question — whether about your account status, a specific transaction, or a policy change — reach our team through the channels below. Include your account ID and a brief description so we can locate the right record without delays.
Live Chat
Open the chat widget inside your account for direct messaging with our support team. Available for account and transaction queries.
Email Support
Send a written query to our support email address listed in your account contact section. Useful for formal disputes that need a paper trail.
Account Dashboard
The current state of your account, including active terms version and wallet status, is shown in your dashboard after login — check there first.
DATA & SECURITY
How We Handle Data and Account Security
sms808 holds account and transaction data to operate the platform and process your deposits and withdrawals through DuitNow, FPX, and GrabPay. We keep that data for as long as your account is active and for the retention period required by applicable rules — the specific period is shown in the privacy section linked from your account settings. We use SSL encryption on all account pages and payment flows. Cookies are used to keep your session active and to remember display preferences; you can review and manage cookie settings through your browser. To request a change to your stored data or to ask who to contact for a data-related query, reach out through the support channels listed in this document.
Data handling
Account registration details and transaction records are stored to operate your wallet and process payments. We do not sell account data to third parties.
Cookie use
Session cookies keep you logged in; preference cookies store your display settings. Manage both through your browser's cookie controls at any time.
Account security
SSL encryption covers all login and payment pages. If you notice activity on your account that you did not initiate, contact support immediately with your account ID.
Requesting changes
To correct, query, or request removal of stored account data, contact our support team in writing. We will respond with the steps and timeline shown in our data policy.
TERMS FAQ
Common Questions About These Terms
These questions cover what account holders most often ask when reading through the terms. If your question is not here, the support channels above are the right next step.
Do these terms apply to my DuitNow and FPX transactions?
Yes. Any transaction you make through DuitNow, FPX, or GrabPay from your sms808 wallet is covered by these terms on our side of the transaction. The payment provider's own terms also apply separately — we are responsible for the platform end, not the provider's processing policies.
How will I know if the terms have been updated?
When terms are revised, the updated version is published at this page with a new effective date shown at the top. We aim to notify active account holders through in-platform messages. Continuing to use the account after the effective date means you accept the current version.
Can I access sms808 from any region in Malaysia?
Access depends on applicable local law and which regions are eligible at the time. The features and payment options visible to you after login reflect what is currently available for your registered region. If a feature is not showing, that is the current state for your account area.
What happens to my account data if I close my account?
When an account is closed, we retain transaction and registration records for the period required under applicable rules — the exact retention period is detailed in our data policy linked from account settings. After that period, data is removed according to our standard schedule.
Who do I contact if I disagree with an account decision?
Raise the concern with our support team through live chat or email, including your account ID and the specific decision you are querying. We log all formal queries and respond with the applicable process. Written communication through email is the right path for disputes that need a clear record.
Do game content studios like PG Soft or JDB have separate terms?
The studios that supply game content — including PG Soft, JDB, CQ9, and others in our lobby — operate under their own policies. Our terms govern your access to that content through sms808. We are responsible for the platform experience; the studio's internal policies are separate and not something we administer on their behalf.
Sports / Live